1. Ordering Process:

You can order online using the basket system, by telephone on 01347 822368, by fax on 01347 821655, through the post or by email.
Opening times are 8am - 12.15pm and 12.45pm - 5pm Mon - Sat.

2. Payment Process:

You can pay online using the basket system with paypal or your credit/debit card. Please note this system is secure and does not require a paypal account. Other methods of payment include Postal Orders, Cash (Sent at your own risk) or Cheque via the post (Please note that cheques will be allowed to clear before goods are despatched which usually takes 7 days). Cheques/Postal Orders should be made out to M.E.Willis Ltd and mailed to: M.E.Willis Ltd, 38 Long Street, Easingwold, York, North Yorkshire, YO61 3HT. Alternatively you can contact us by telephone with your order and credit/debit card details for payment.

3. Delivery Information:

Delivery cost to Mainland England, Scotland and Wales is £4.99 inc vat (£4.25 + vat) per order. Or £3.53 inc vat (£3.00 + vat) for orders under £23.50 inc vat (£20.00 + vat) (Unless otherwise stated). Delivery cost to Northern Ireland and UK isles is £10.99 inc vat (£9.35 + vat) per order (Unless otherwise stated). Delivery cost to EU countries is £16.45 inc vat (£14.00 + vat) per order (Unless otherwise stated). If you live outside of the EU please contact us for prices on delivery prior to ordering. Standard delivery time is 2-5 working days. When we deliver the goods to you, our carriers will require you or someone on your behalf to sign for the parcels. If, for any reason, there is a problem with delivery; ie shortage or damage you must contact us within 48 hours of the parcel arriving with you. All deliveries sent by us are insured until signed for as in good condition by the recipient. In the unlikely event, claims for damages caused by the carriers can only be made if the parcel is signed for 'unchecked' or 'damaged' and any damages reported to us within the 48 hours stated.
Orders received after 2pm will be processed the following working day.

4. Returns Policy:

If you are not totally satisfied with your purchase or you have simply changed your mind about your purchase then in line with the Distance Selling Regulations, you can return your item provided you inform us of this decision via letter or e-mail to customer services within 7 working days of receipt. Once you have informed us of your decision to return goods under the Distance Selling Regulations, you have 7 working days to return the item(s) at your own expense. you will be responsible for the safe return of the goods. The goods must not be opened nor used and must be 'as new' when returned to us. All items must be complete with original packaging, manuals, peripherals etc as originally supplied. Manufacturer packaging must not be defaced in any manner. Once goods are received at M.E.Willis Ltd, we will issue a refund for the cost of the goods only to your original payment method.